Lake County Government
  • Leadville, CO, USA
  • Depends on Qualification
  • Hourly
  • Full Time

Benefits Eligible


Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.

JOB TITLE: Child Support Technician
DEPARTMENT: Child Support
SUPERVISOR TITLE: Child Support Supervisor


FUNCTION OR PURPOSE OF THIS POSITION:

Case management for child support unit.

ESSENTIAL AND MARGINAL FUNCTION STATEMENTS:

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:
A. Duties
1. Interviews clients to obtain absent parent information including the identity of the absent parent,
the determination of existing court orders, the whereabouts of the absent parent and their
available assets. Obtains further information utilizing existing resources and locates absent
parent. Recommends whether or not to pursue support or whether good cause is appropriate.
2. Interviews absent parents and/or their attorneys to obtain information and determine their ability
to pay child support; negotiates support orders and settlements with absent parents; analyzes
financial affidavits; negotiates stipulations for child support and modifications.
3. Reviews information provided by the client and researches case records to determine current
status, legal case history and determines the most appropriate legal procedure applicable;
judgment stipulations, agreement to intercept unemployment benefits; prepares garnishment
papers and works with employer to ensure follow-up; initiates appropriate paperwork and
documents for case actions which include initiating UFISA, interrogatories, wage assignments,
judgment, garnishments, contempt citations.
4. Prepares documentation and cases for presentation in court hearings; assists the IV-D attorney at
court hearings; attends court hearings; discusses irregular or difficult cases with IV-D attorney;
drafts pleadings subsequent to court hearings at request of attorney (findings of the court, etc.) for
attorney's approval and judge's signature. Initiates and receives communications both written and
verbal, to and from clients, district courts, attorney, other child support units, pubic and private
agencies.
5. Monitors child support payments and follows up when necessary. May renegotiate settlements if
changes in income or financial problems occur.
6. Set up and monitor paternity tests including seeing that legal requirementsare met.
7. Reports to TANF and CCAP eligibility technicians on the client's "cooperation" or "noncooperation."
Notes the irregularities that may affect TANF and CCAP eligibility or constitute
fraud and refers to investigations and technicians.
8. Establish foster care fees and/or child support orders as appropriate.
9. Request and research financial information on custodial and non-custodial parent to establish a
child support and/or medical support order of TANF, CCAP and Foster Care cases which may
include reimbursement of TANF and Foster Care arrears or retroactive support for NIVA case.
Perform review and adjustment of current support or medical support for modification to increase
or decrease for ongoing TANF and NIVA cases. This is all preformed through either APA
(Administrative Process) or the judicial process.
10. Work closely with State Staff on cases with driver's license and professional license suspension;
credit reporting agency on delinquent accounts; and passport suspension. Interception of State
and Federal income tax, lottery, unemployment benefits and workman's compensation case and
correction of amounts if erroneously intercepted.
11. Release payments on hold and makes adjustments to ledgers, back out and repost monies on
accounts.

POSITION REQUIREMENTS:
Knowledge of:
Child support laws, rules and regulations.
Court procedures, documents, legal terminology, methods of enforcement, i.e., garnishments, liens, wage
assignments, intercepts.
Eligibility criteria and TANF and CCAP rules and regulations.
Collections methods.
Skills in interviewing, obtaining sensitive information, and negotiating settlement.
Must become APA certified and maintain certification every three years.

Ability to:
Utilize available resources and documentation, determine best methods to locate absent parents, establish
paternity, and enforce child support payment.
Analyze information and financial data to arrange payments and prepare cases.
Prepare correspondence and written information on cases.
Work with hostile or distraught clients, absent parents.
Apply critical thinking skills and sound judgment to problem solve.
Plan and organize workload and objectives.
Take direction from unit supervisor and follow all policies and protocols to ensure quality. This includes
attending ongoing training at the direction of supervisor.

Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A
typical way to obtain the knowledge and abilities would be:
Experience: Graduation from high school or GED equivalent.
Four years full time responsible work experience which include administrative
tasks. Satisfactory completion of and associates degree or bachelor's degree in
business, behavioral science or appropriately related field may substitute for all
but the two years of required specific experience appropriate to the assignment
on a year for year basis.


Training: Child Support policy and ongoing training
Equipment Utilized: Standard office equipment.
Contact with Others: Daily contacts are made with the clients, absent parents, attorneys, court personnel, department staff, and
public or private agencies. These contacts assist in locating absent parents, establishing support,
negotiating settlements, and explain laws, procedures and requirements.
Hazards: May work with escalated individuals.

Lake County Government
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