Lake County Government
  • Leadville, CO, USA
  • Depends on Qualification
  • Hourly
  • Full Time

Benefits Eligible



Determines initial and ongoing eligibility for public assistance in Lake County.



ESSENTIAL AND MARGINAL FUNCTION STATEMENTS - Essential and other important responsibilities and duties may include, but are not limited to, the following:


Essential Functions:

  1. Duties
  2. Makes contact with persons requesting financial, medical, and food assistance. Processes applications from persons for assistance, such as public assistance and general assistance, in these program areas.
  3. Assesses client's needs and determines financial eligibility for initial applications and for redeterminations of continuing eligibility.
  4. Secures verification of eligibility factors such as income, resources, identity, age, citizenship, residence, and social security number.
  5. Determines eligibility for these programs by interpreting rules, regulations, and policies governing each program area. Authorizes continuation, reduction or termination of benefits when the recipient is determined to be ineligible for the level of benefits received. Interfaces, on a daily basis, with a computer system requiring accurate, complete data entry forms. Interprets and evaluates computer generated data to determine application to individual case processing as in approvals, changes, discontinuations, and denials.
  6. Clarifies and interprets appeal rights and procedures to the client who responds to notices generated by the computer.
  7. Determines the need to recover funds and for referral for fraud investigations; prepares for and represents the department in evidentiary conferences and state hearings; recognizes and records appropriate documents related to recoveries and retroactive payments.
  8. Completes paperwork related to interim assistance procedures when a client receives SSI-lump sum payments, breaks down payment requests from SSA, computes monthly amounts due the client and department, changes categories, issues retros, and seeks reimbursement.
  1. May be required to provide assessment and provision of case management services to clients enrolled in various employment and self- sufficiency programs as Colorado Works and Employment First programs. Determine if barriers to employment exist and if so, the type and extent of barriers. Evaluates the employment potential and available resources for potential achievement of self-sufficiency. Develops an employment plan with each client; provides or arranges for needed services; counsels clients regarding barriers to employment and monitors progress to achieve self-sufficiency. Coordinates a full range of services for an assigned caseload of clients from intake to self-sufficiency.



  1. Difficulty of Work


Level I.  Technical training level position which requires incumbents to learn and apply rules and regulations, develop interviewing and other communication skills, and utilize information systems reports to update or review client information. Requires critical thinking skills, ability to accurately interpret and apply rules and regulations, and ability to maintain confidentiality.



Other Functions:

Serve as a positive and professional representative of LCDHS.


As a part of the Lake County Department of Human Services, this position is required to serve Lake County in Emergency Service Function 6 (Mass Care and Mass Shelter) as needed.




Knowledge and Ability Requirements


Knowledge of:


Level I


Eligibility rules and regulations for food stamps, adult assistance programs and Medicaid.

Fraudulent applications

Other community agencies and/or programs.

Basic and effective communication techniques.

Skill in interviewing techniques as well as written and oral communication.

Understanding of human behavior.



Ability to:


Level I


Apply basic math and read, interpret and apply manual regulations.

Understand local office policy and procedures.

Develop and maintain working relationships with applicants, recipients, coworkers, advocacy groups, legal representatives, the public and other agencies of the community.

Make an objective distinction between relevant and non-relevant information when making eligibility decisions.

Deal with hostile applicants. 

Read and interpret written material into practical application.

Compile several documents; input correct figures and information to accurately compute eligibility and payment.

Detect errors and make corrections.


Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.




Level I:            Graduation from High School or GED equivalent.


                        Two years full time responsible work experience. Level I designates the incumbent comes to the position with little or no prior experience in determining eligibility for public financial assistance in a department of social services. 




Level I:            Staff Development Center and HCPF training on Food Assistance, Medicaid, Long Term Care and all eligibility guidelines.


Equipment Utilized:


Standard office equipment.


Contact with Others:


Contacts with applicants and recipients are to gather information, determine eligibility, explain the program, procedures, and regulations, and make referrals to other available services. Contacts with the public are to verify income and resources and provide general information.


Level I.   Supervisor and Lead Technician provide training and detailed instructions on rules, regulations, procedures, forms, equipment, and communication techniques. Work is closely reviewed for complete documentation and accurate eligibility decisions. Errors would be detected quickly by the supervisor.


The Supervisor of Public Assistance supervises position.




May deal with escalated clients.

Lake County Government
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