Lake County Government
  • Leadville, CO, USA
  • Depends on Qualification
  • Hourly
  • Full Time

Benefits Eligible


New hire: $37,000, lateral is DOQ. 

2019 salary projected range $38,000 - $45,000

Benefits include: Medical, Dental, Vision & County matched Retirement 

 

COMMUNICATIONS OFFICER

 

This list may not be inclusive of the total scope of job functions to be performed. Expectations, Duties and responsibilities, and Qualifications may be added, deleted, or modified at any time. Duties listed on this job description are intended only as illustrations of the various types to work performed. Omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position. Must be able to perform all essential duties of the position with or without reasonable accommodations.

Expectations:

 

Communications Officer

 

  • Shall successfully complete the Communications Training Program (CTP).  
  • Shall understand this position is a "Critical" position to the Sheriff's Office and emergency response in the County, shall be vigilant to attendance and unnecessary or excessive absences.
  • Shall be expected to follow both Lake County Personnel Manual and the Lake County Sheriff's Office Policy & Procedures Manual.
  • Works under direct supervision of the Communications Supervisor and general supervision of the Sheriff and Undersheriff
  • Works directly with the public, law enforcement, fire department, ambulance service, and numerous other public safety agencies providing a communications link for both emergent and non-emergent responses to incidents.  
  • May, and most likely will, be required to work within the communications center in a solo capacity.
  • Shall demonstrate effective multi-tasking abilities, critical decision making; ability to listen to, read and understand directives, policies, procedures, correspondence and memorandums.
  • Must be able to speak, read, write and understand English in an understandable, accurate and positive manner; anticipate needs of emergency personnel; maintain personal integrity when working with the public and excludes personal biases.  
  • Must perform effectively in high stress situations without compromising job performance, able to maintain professional attitude always, remain calm in chaotic circumstances and with potentially hysterical callers.   
  • Must work well within a structured chain of command.
  • Shall learn new systems and programs as they become integrated and an stay an integral part of their daily duties.  Failure to learn new programs, regression in training or proficiency in any level of daily responsibilities, will result in remedial training and disciplinary actions, up to and including termination, if no progress is efficiently demonstrated.
  • Must be able and willing to work ALL shifts (days, swings, graveyards) on a rotating shift basis.  Shift work consists of rotating days and hours to include weekends, holidays, and mandatory overtime.  Current schedule consists of 12 hour shifts.    
  • Must be able to work well with others and meet "Team" expectations.  
  • Should accept feedback in a positive manner and apply learning techniques appropriately.  
  • Must follow agency guidelines, policies and procedures, and directives from superiors.  
  • Must assist in the day to day functions of the Sheriff's Office to include tasks and duties associated with Agency contracts and MOUs.
  • Be able to sit for extended periods of time and perform without additional assistance, all physical movements required for immediate emergency service dispatching including operating telephones, radio, paging devices and multiple computer terminals.
  • Be able to withstand extended hours and operational periods in case of emergencies such as, but not limited to, wildfires, avalanche, search & rescue, active shooter, etc.
  • This position requires emotional stability and maturity, time/scheduling flexibility, sound judgement, empathy, understanding, and the ability to: apply reasoning, knowledge, and logic to make prompt and effective decisions while acting on such decisions with assertiveness and decisiveness.  
  •  

General Duties:

 

  • Fields non-emergency and 911 emergency calls to properly dispatch emergency response personnel (Law, Fire, Medical, etc.).
  • Determines urgency and nature of call in order to provide information, transfer call, relay message, or dispatch appropriate personnel.
  • Records essential information such as type of complaint/problem, location, identities, and descriptions.  
  • Operate computer equipment to enter, query, and/or delete operational data and information to and from CCIC, NCIC, and various law enforcement agencies as required for specific police activities; relays operational date to appropriate personnel.
  • Interpret map data related to caller location and/or spatial relationships between callers and responding units.
  • Operate multiple computer applications at the same time for entering and retrieving information; monitor several computer screens simultaneously.
  • Monitor video surveillance within the Courthouse.
  • Answer general questions from the public via in-person and non-emergency phone lines.
  • Maintain warrant list, as well as enter and clear warrants from law enforcement personnel, courts, and justices.
  • Assist with contractual services provided by the Sheriff's Office.
  • Monitor jail and inmates when required.
  • Assist with prisoner searches and pat downs if required.
  • Update information related to new and/or on-file entities within the current RMS.
  • Provide training per agency guidelines for new and/or less experienced officers.
  • Other duties as assigned by the Communications Supervisor, Sheriff, Undersheriff or Patrol Sergeant.
  •  

Minimum Qualifications:

 

  • Must be at least 18 years of age, eligible to work in the United States, possess a High School diploma, valid Colorado driver's license, and have a clear criminal and driver's record.
  • Must pass all required examinations within the testing process, which may include comprehensive background investigation, typing test, written/practical test, oral interview, physical exam, polygraph and/or psychological exams, and Sheriff's interview.
  • Ability to see with or without corrective lenses, well enough to read letters and reports.  Specific vision abilities required by this job include close vision, distance vision, color vision (ability to distinguish between the colors red and green) and ability to adjust focus.
  • Ability to hear with or without correction, and to speak well enough to converse on the phone or radio, and be understood in a clear and concise manner.
  • Enough mobility to use hands to finger, handle or feel objects, climb, stoop, kneel, bend, crouch, twist, reach and lift up to 20 lbs.
  • Enough dexterity to write, type and perform other office duties. Ability to type a minimum of 55 WPM.
  • Shall be proficient in MS Word, Excel, and other basic computer based software.
  • Must be able to obtain a Colorado Bureau of Investigation Operator's Security Number
  • Must be able to obtain a Notary certification
  • May have continuous and random drug testing.  The Sheriff's Office does not allow use of Marijuana while employed within.
  • Must maintain proficiency with all skills, essential job functions, and requirements following training and throughout the term of employment.
  •  

The State of Colorado and the Lake County Sheriff's Office are At-Will employment jurisdictions. At-Will means either employer or employee may terminate employment with or without cause or notice. The Lake County Sheriff's Office is an Equal Opportunity Employer.*NOTE- A Lake County Communications Officer must be able to complete a physical exam performed by the Office's physician which consists of, but is not limited to, the following examinations:

-Urine Drug Screen

-Height & Weight

-Vision Screening

-Hearing Screening

-Postural Evaluation

-Upper and Lower Body Orthopedic Screen

-Grip Strength Analysis

-Balance Testing

-3-Minute Step Test

 *Note: Additional testing may be required based on results of the physical evaluation and physicians' examination.

Applicants selected to move forward in the process may be required to complete further screening questions.

Lake County Government
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